Warranty Information

The GVS Filtration Warranty

If you are dissatisfied with the performance of any GVS Filtration service product, we will gladly replace the product free of charge under our Limited Warranty.

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General Warranty: It is the constant endeavor of GVS Filtration Inc. to give our customers the highest quality products obtainable. GVS Filtration warrants our service products to be free from defects in both material and workmanship, provided that the product is properly installed, subjected to normal use and service and that the product is not modified or changed in any way, nor damaged because of negligence by customer or installer or used for racing or competition purposes. Any filter proven defective during the engine or equipment manufacturer’s recommended service intervals will be replaced at no charge.

In the unlikely event of an engine or equipment failure directly caused by a defective GVS Filtration filter, which was properly installed and changed following the engine or equipment manufacturer’s recommended service internals, GVS Filtration will reimburse reasonable costs to repair or replace, whichever is less, the damaged engine or components.

Claims for engine or equipment repair or replacement under this warranty must be submitted within 30 days after discovery of damage. The filter must be returned, in its original, undamaged condition to GVS Filtration for examination. GVS Filtration reserves the right to examine the engine or equipment to determine the amount of damage and whether it was caused by a defective GVS Filtration filter.

Engine and equipment manufacturer’s warranties remain in effect when GVS Filtration filters are used properly. Equipment warranties should not be voided solely due to the use of GVS Filtration products.

Duration: This Warranty extends from the date of installation of the GVS Filtration product through the duration of the OEM-recommended or GVS Filtration warranty coverage period for the product, whichever is longer.
Warranty Coverage Period: GVS Filtration warranties general service items for 3 months from purchase date and air housings for 1 year from purchase date. Dry-Type Air Filters are NOT warrantied if they have been cleaned or serviced in any manner.

When the Original Engine Equipment Manufacturer approves ES (Extended Service) change intervals over their normal change intervals, ES (Extended service) filters are required for GVS Filtration warranty coverage.

Limitations: GVS Filtration is not responsible for reduced service life or failure resulting from unintended applications, misuse, faulty installation, alteration, neglect, accident, or conditions resulting from actions outside GVS Filtration’s control, including but not limited to contaminated fluid conditions. GVS Filtration is not responsible for downtime, loss of income, living expenses, or other incidental or consequential damages. This Limited Warranty is the sole warranty made by GVS Filtration in regard to these filters.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

This warranty gives you specific legal rights. You may have other rights which vary from state to state.

If you suspect a GVS Filtration filter has caused progressive damage to your equipment, please contact our Warranty Department, GVS Filtration, P.O. Box 0708, Findlay, OH 45840-0708. Please ensure that the suspect filter is kept intact and not cut, opened or damaged in any way. Providing the filter in an ”as used” condition will improve the ability to find the root cause of the problem.

Effective date: 13 Aug 2012

Global Region and Order Placement Contact:

U.S., Canada, Mexico
Fax: 715.568.5929
Customer Service: Stacey Stilen at 715.568.5944 ext 2166

Europe, Africa
Fax: +33 (0)2 98 11 98 00
Customer Service: Celine Le Roy at: +33 (0)2 98 11 01 13

Asia, Australia
Fax: +86 021-61686178
Customer Service: Solin Zhang at +86 21 6168 6153

Central America, South America
Customer Service: Sergio Siqueira at (55) 11 4646-1311